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Naija Drip Return & Refund Policy
Naija Drip | MO Webcraft Enterprises
Last Updated: July 2026
OVERVIEW
Naija Drip is an online marketplace that connects customers with independent Nigerian fashion designers and clothing brands. Unless otherwise stated, many products listed on our platform are made-to-order, meaning production begins after an order has been placed.
Our goal is to ensure a fair experience for both customers and vendors. If something goes wrong with your order, we are committed to working with you and the vendor to reach a fair resolution.
ORDER CANCELLATIONS
Orders may be cancelled only before production has started.
Once a vendor has begun sourcing materials, cutting fabric, sewing, printing, embroidery, or any other stage of production, the order cannot be cancelled.
If an order is cancelled before production begins, a full refund will be issued to the original payment method.
RETURN ELIGIBILITY
You may request a return or refund if:
- You received the wrong item.
- You received the wrong size compared to your confirmed order.
- Your item arrived damaged or defective.
- The item is significantly different from the product description or photos.
- Your order was not delivered after investigation.
ITEMS NOT ELIGIBLE FOR RETURN
Returns or refunds will not be accepted for:
- Change of mind after production has started.
- Custom-made or personalised items that were produced according to the approved order.
- Incorrect measurements or specifications provided by the customer.
- Underwear, swimwear, and lingerie (for hygiene reasons).
- Items marked Final Sale or Non-Returnable.
- Items that have been worn, washed, altered, or damaged after delivery.
- Requests made outside the return window.
RETURN REQUEST WINDOW
Eligible return requests must be submitted within 7 days of delivery.
Missing items must be reported within 24 hours of delivery.
Requests submitted after these periods may not be accepted unless required by applicable law or approved by Naija Drip.
CONDITION OF RETURNED ITEMS
Where a return is approved, the item must:
- Be unused and unwashed.
- Be returned in its original condition.
- Include all original tags where applicable.
- Be returned in its original packaging where reasonably possible.
Returns that do not meet these conditions may be refused or may qualify only for a partial refund where permitted by law.
HOW TO REQUEST A RETURN
Step 1 – Contact Us
Email support@naijadrip.com within the return window and include:
- Your order number
- A description of the issue
- Clear photographs or videos showing the problem (where applicable)
Step 2 – Review
Naija Drip will review your request together with the vendor and respond within 2 business days.
Step 3 – Return Instructions
If approved, we will provide return instructions. The item must be shipped within 3 days of approval unless otherwise agreed.
Step 4 – Resolution
Once the returned item has been received and inspected, or where an investigation confirms non-delivery or another valid refund reason, your refund or replacement will be processed.
REFUNDS
Approved refunds are issued to the original payment method used during checkout.
Refunds are generally processed within 5–7 business days after approval. Your bank or payment provider may require additional processing time before the funds appear in your account.
If you have not received your refund after 10 business days, please contact support@naijadrip.com with your order number.
EXCHANGES
Where available, exchanges may be offered if:
- The vendor sent the wrong size.
- The vendor sent the wrong colour.
- The wrong item was delivered.
Exchange requests must be submitted within 7 days of delivery and are subject to product availability.
If an exchange is unavailable, a refund or store credit may be offered where appropriate.
RETURN SHIPPING
If the return is approved because of:
- A damaged or defective item,
- An incorrect item,
- A significantly misrepresented product,
the cost of return shipping will be covered by the responsible vendor or Naija Drip.
Where applicable, customers are responsible for safely packaging returned items and using the shipping instructions provided after approval.
VENDOR RESPONSIBILITIES
All vendors on Naija Drip agree to:
- Accurately describe and photograph their products.
- Produce items according to the confirmed order.
- Dispatch orders within their stated processing time.
- Resolve approved quality or fulfilment issues promptly.
Where a refund is approved because of vendor error—including shipping the wrong item, defective workmanship, inaccurate product descriptions, or failure to fulfil an order—the vendor is responsible for the associated costs in accordance with their agreement with Naija Drip.
Vendors who repeatedly fail to meet our quality or fulfilment standards may be suspended or permanently removed from the platform.
DISPUTES
If you are not satisfied with the outcome of your return request, you may email naijadrip@outlook.com with the subject:
Dispute – [Order Number]
Naija Drip will review all available evidence submitted by both the buyer and vendor and make a fair decision based on our marketplace policies.
CONTACT US
Email: naijadrip@outlook.com
Business: MO Webcraft Enterprises
Location: Lagos, Nigeria
Response Time: Within 2 business days
© 2026 Naija Drip / MO Webcraft Enterprises. All rights reserved.
